1. Who We Are
Tacenda Lounge operates from level 68 at JW Marriott Marquis Dubai, Business Bay. We offer fine dining, lounge experiences, and event services. You can reach us at connect@tacenda.ae or call +971 58 830 0800.
2. Information We Collect
- Reservation & enquiry data Names, phone numbers, email addresses, party size, preferred dates, and special requests shared via website forms, SevenRooms, WhatsApp, or phone.
- Communications Messages sent to our official email, social channels, WhatsApp, or phone support.
- Marketing opt-ins Your preferences when you join guest lists, newsletters, or promotional campaigns.
- Technical data IP address, device/browser details, and on-site interactions captured via analytics and cookies.
3. How We Use Your Information
- To confirm and manage reservations, guest-list entries, or event bookings.
- To respond to enquiries, provide tailored recommendations, and deliver customer support.
- To send operational or promotional messages when you have opted in.
- To improve our website, services, and marketing through aggregated analytics.
- To comply with applicable UAE regulations, licensing requirements, and legal processes.
4. Legal Bases for Processing
We rely on one or more of the following bases, depending on the context:
- Consent: when you opt in to marketing, guest lists, or voluntary form submissions.
- Contractual necessity: when we process data to honour reservations or service agreements.
- Legitimate interests: to maintain security, provide personalized hospitality, or enhance user experience—balanced against your rights.
- Legal obligations: to meet financial, tax, or regulatory record-keeping requirements.
5. Sharing & Disclosure
We do not sell personal data. Limited access may be granted to:
- Trusted service providers such as SevenRooms, payment processors, email platforms, or analytics partners.
- Empire One Group affiliates who support our operations.
- Government authorities or regulators when required by law, court order, or licensing obligations.
Each partner is bound by confidentiality agreements and processes data only on our instructions.
6. International Transfers
Some providers may operate outside the United Arab Emirates. When data leaves the UAE, we ensure appropriate safeguards such as contractual clauses, secure infrastructure, and access controls in line with prevailing privacy standards.
7. Data Retention
Reservation and enquiry records are retained only as long as needed to deliver our services, meet legal duties, or resolve disputes. Marketing preferences remain until you unsubscribe or request deletion. When no longer required, data is securely anonymized or erased.
8. Your Rights
Depending on local regulations, you may have the right to:
- Request access to the personal data we hold about you.
- Ask for corrections, updates, or deletion of inaccurate or outdated information.
- Withdraw consent for marketing communications at any time.
- Object to processing or request data portability where applicable.
Email connect@tacenda.ae with “Privacy Request” in the subject line. We may need to verify your identity before fulfilling requests.
9. Cookies & Tracking
Our website uses cookies, pixels, and similar technologies to remember preferences, deliver seamless booking flows, and analyze traffic through tools like Google Analytics. You can adjust browser settings to limit cookies, though certain features may not function optimally.
10. Security Measures
We implement layered safeguards including encrypted transmission (HTTPS), role-based access, monitored hosting environments, and staff training. While no system is entirely foolproof, we regularly review controls to reduce unauthorized access, misuse, or loss.
11. Third-Party Links
Our site links to external services (e.g., SevenRooms, social platforms). Each destination maintains its own privacy practices, so we encourage you to review their policies before sharing information.
12. Updates to This Policy
We may amend this statement to reflect operational, legal, or technological changes. The “Effective” date at the top will update accordingly. Continued use of our services after changes signals acceptance of the revised policy.
13. Contact Us
If you have questions, complaints, or wish to exercise your privacy rights, contact us via:
- Email: connect@tacenda.ae
- Phone/WhatsApp: +971 58 830 0800
- Address: Level 68, JW Marriott Marquis Tower B, Business Bay, Dubai, UAE